Terms & Conditions


~ Balloon is a easily fly away and damaged goods, please check carefully before leaving our shop. After that, there are no any arrangements for replacement / compensation; 
~ Foil /Non-foil helium balloons are used to automatically seal design, to avoid the balloon leak, please don't touch with the sealing position. Such as a balloon damage caused by the above reasons, we will not arrange any replacement / compensation / refund; 
~ Delivery schedule: The delivery will be delay under the traffic conditions, please understand that we can't ensure the exact delivery time. 
~ Please immediately check the balloons when arrived. If there are any questions please immediately contact us within 30 minutes to make appropriate arrangements. After 30 minutes, we will not be any replacement arrangements / compensation.
~ When the Hong Kong Observatory issued the black rainstorm or is expected to issue a Typhoon Signal No. 8 or above. All pickup and delivery service will be suspended, customer can changes pick up or delivery date by email or Whatsapp. Delivery appointment will be re-arranged at no additional charge but no refund. 
~ Due to the inflated balloon can not be reused after all, if you have any problem / dissatisfaction, Party Balloon can not make a full refund; 
~ For the quality problems caused by the balloon leak, a replacement can be arranged after checking by our staff. The replacement can only handle in our company, we will not undertake any transportation costs. 
~ Helium balloon will appear in case of thermal expansion, so do not put in the sun exposure to avoid blasting. Foil balloon will deflate if air conditioning is too large, please immediately move to a warm place can shape. Such as a balloon damage caused by the above reasons, Party Balloon will not arrange any replacement / compensation / refund; 
~ Foil helium balloons flying time avg. 2-3 days, latex helium balloon is generally last for more than six hours, but exposure to sunlight or wind for a long time, will accelerate the oxidation of balloons floating empty shorten the time, such as a balloon damage caused by the above reasons, we will not arrange any replacement / compensation / refund. 
~ For the flat balloon items, we will not arrange any replacement / compensation / refund for any damage or leakage. 
~ To change the pick-up / delivery date, please contact us at least one working day before, will not be accepted any changing on the same day. 
~ For canceled orders after the payment, we will have 20% charge of administrative costs. 
~ In case of any dispute, PARTY BALLOON reserves the right of final decision.